Business Challenges

In the area of Enterprise Application support customer was lacking and faced multiple issues like – fulfilling ad hoc requirement from business, extended support coverage, effective implementation of support and development processes, cost effective support model deployment with urgent and long term need due to restructuring, Effective handling of regular upgrade and maintenance requirements.

Implemented Solution

SAP Module sin landscape - MM, FICO, SD, HCM, PP, PM, QM SAP Basis Support: Maintenance of all SAP systems (ECC, BW, Portal, CLM, SolMan, BIA, PI/PO etc.) in all environments including problem ticket monitoring & resolving, Transport Scheduling, participate in system outage activities [Startup & shutdown], System copy activity, Add-on Installation, Provide daily & monthly system monitoring report, support during EHP upgrades & fresh installations and CPS Redwood Support. BO Administration: Design, Implement, Install, upgrade, configure, administer, monitor and performance tuning of Business Objects Enterprise products including Data Services, Problem ticket monitoring & resolving, Configuration, Monitoring, integration, support pack/Patch upgrade, troubleshooting, daily administrative task and monitoring. SAP BI Development: BW development, SQL scripting, BEx Query Designer, BEx Analyzer, EIM Data Services, Ticket Monitoring & Resolution, TS Preparation, Unit testing, track development, status report, involve in system upgrade activities.

Business Benefits

Cost effective support model: deployment with right mix of onsite and offshore support teams. Extended support coverage: from offshore as required for multiple geographies Dedicated onsite resources for proximity for Basis and ABAP Development. Quick Turnaround: to support ad hoc requirement of customer like Oracle upgrade, SAP Landscape upgrade and SolMan. Superior customer satisfaction with mostly 98% or more satisfaction index on Enterprise Applications Support