Business Challenge

Comprehensive and Central repository of Business Process Documentation during Implementation and further 10 Roll out projects. Systematic Test Approach and Methodology for all test phases during Implementation and all Roll out projects. No central ticketing tool available for day-to-day incidents. Required reduction in response time for each of the incident and need collaboration of activity between Business and IT Need to provide transparency for all the changes with consistent documentation of each of the change

Implemented Solution

Implement Business Process Documentation for all End-to-End business processes including configuration nodes Configuration of template management which leads reduction in manual and maintenance efforts for future roll out projects Integrated Test Management for Business Process Testing through multiple Test Cycles and to keep the test phase costs low Incident Management setup for ticketing which gives significant reduction in Incident reporting time and resolution time. Setup Auto E-mail notification to the responsible person

Business Benefits

Considerable reduction in manual efforts to maintain End to End business processes. Centralized, integrated, efficient and effective Test Planning, Execution, Defect Management, Status Reporting and Dashboard Reporting has been achieved with 40% of overall saving spread across Test Planning, Defect Management and Reporting. Integrated test approach with incident management eases the operation of create, process, resolve and track the Test Defects raised during various Testing Phase. Incident Management has established the communication channel between SAP Support Team, End-Users and partner, resulting in a significant increase in Productivity and Improvement in Support.